UGC NET Management Q48

Question

Please read the passage and answer the following questions.
The concept of emotional labour emerged from studies of service jobs. But emotional labour is relevant to almost every job. At the least, your managers expect you to be courteous, not hostile in your interactions with co-workers. The true challenge arises when employees have to project one emotion while feeling another. This disparity is emotional dissonance, and it can take a heavy toll. Bottled up feelings of [truncated]

Accepted Answer

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