Consumer Protection·Ministry of Consumer Affairs, Food & Public Distribution
National Consumer Helpline Facilitates (NCH) Refunds of ₹2.72 Crore in July 2025
The National Consumer Helpline (NCH), under the Ministry of Consumer Affairs, facilitated ₹2.72 crore in refunds for 7,256 consumer grievances across 27 sectors in July 2025, with e-commerce leading.
The NCH has seen significant growth in call volumes, complaint registrations, and digital channel adoption (like WhatsApp) since its technological transformation. It operates as a unified platform, expanding its convergence partner network to ensure collaborative and timely grievance redressal.