REDRESSAL OF COMPLAINTS UNDER CPGRAMS

This PIB release details the performance of the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for the period of April 1 to July 24, 2025.

It highlights the role of the Department of Administrative Reforms and Public Grievances (DARPG) in overseeing and reviewing grievance disposal. A Feedback Call Centre, operational since July 2022, assesses citizen satisfaction.