Public Grievances·Ministry of Personnel, Public Grievances & Pensions
REDRESSAL OF COMPLAINTS UNDER CPGRAMS
This PIB release details the performance of the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for the period of April 1 to July 24, 2025.
It highlights the role of the Department of Administrative Reforms and Public Grievances (DARPG) in overseeing and reviewing grievance disposal. A Feedback Call Centre, operational since July 2022, assesses citizen satisfaction.