PARLIAMENT QUESTION: CENTRALIZED PENSIONERS GRIEVANCE REDRESS AND MONITORING SYSTEM

The Centralized Pension Grievances Redress and Monitoring System (CPENGRAMS), managed by the Ministry of Personnel, Public Grievances & Pensions, resolved over 55,000 grievances from Jan-July 2025.

A policy circular from October 2024 mandates a 21-day redressal period, contributing to a significant reduction in average resolution time.